Devices patched, identities controlled, Microsoft 365 secure and compliance evidenced — for a fixed monthly fee, with a written report every month.
Who it's for
GO365 Care is built for North-East businesses of roughly 10–50 Windows devices that have no in-house IT team — or one person doing it alongside another job. We take on the Microsoft estate end to end, and unlike a conventional IT provider we also build and support the business systems themselves.
Plain speaking about what we are. GO365 is a small, senior team based in Aberdeen. Service hours are 08:30–17:00, Monday to Friday. We do not offer 24/7 or weekend cover, because we will not sell cover we cannot staff. If your business runs shifts or needs overnight support, we will tell you so at the first meeting rather than at the first incident.
The plans
Priced per managed device per month, billed monthly in advance. Minimum 10 billed devices.
Keep the estate patched, supported and administered properly.
Everything in Essential, plus active management of your Microsoft 365 security.
For businesses with a real compliance duty — supply chain, audit or regulated data.
Minimum 10 billed devices. Volume discounts apply at 21, 41 and 76 devices — and only to the devices above each threshold, so your bill never falls when you add a device.
What it costs
| Business | Tier | Devices | Per month |
|---|---|---|---|
| Engineering firm under customer compliance pressure | Care Secure+ | 20 | £2,500 |
| The same firm, security but no formal compliance duty | Care Secure | 20 | £2,000 |
| Small professional services office | Care Secure | 12 | £1,200 |
| Minimum engagement | Care Essential | 10 | £750 |
| Larger estate, banded volume pricing | Care Secure+ | 30 | £3,625 |
What counts as a managed device. Windows desktops and laptops enrolled in GO365's management tooling. Servers, virtual desktops, phones and tablets, shared terminals and network appliances are not counted in the device total — they are priced separately as add-ons below. Device counts are reviewed quarterly.
Service levels
Service hours are 08:30–17:00, Monday to Friday, excluding Scottish public holidays.
| Priority | What it means | Response | Resolution target |
|---|---|---|---|
| P1 — Critical | Whole site unable to work; no email; suspected security incident or data loss | 1 business hour | 4 business hours |
| P2 — High | One user or one team unable to work, with no workaround | 4 business hours | 1 business day |
| P3 — Normal | Degraded service; a workaround exists | 1 business day | 3 business days |
| P4 — Request | New user, licence, change or advice | 2 business days | 5 business days |
Response means acknowledgement by a named engineer who has read your ticket — not an automated receipt. Resolution figures are targets, not guarantees: they exclude time spent waiting on you, on a third-party vendor, or on a Microsoft support case once raised.
Security incidents: we triage, contain what we can, and escalate. Forensic investigation, breach notification and legal response are chargeable project work, not included support.
Getting started & project work
| Service | Price |
|---|---|
| Onboarding & transition — discovery, estate audit, security baseline, tooling deployment, identity and licence clean-up, documentation and a 30-day stabilisation period (required for all new clients) | £150 per device minimum £2,000 |
| Cyber Essentials readiness & remediation (up to 25 devices) | £1,750 |
| Cyber Essentials Plus readiness | From £3,500 |
| Hybrid Active Directory → cloud-only Entra ID migration | £4,500–£9,000 |
| Microsoft 365 tenant security hardening sprint | £2,500 |
| SharePoint / Teams structure and migration work | By quotation |
| Business Central & AL development, Azure and portal development | £750 per day |
| Ad-hoc support outside a Care Plan | £950 per day |
| Onsite attendance (Aberdeen City & Shire) | £350 per half-day plus travel |
On Cyber Essentials, to be accurate: GO365 delivers readiness assessment, remediation and evidence preparation. The certificate itself is issued by an IASME-accredited certification body, and its fee is payable to that body, not to GO365. We will never suggest otherwise.
On the development rate: UK Business Central partners typically charge around £1,250 a day for support and development. GO365 is £750 — the same senior engineer, without the partner overhead.
Add-ons
| Add-on | Price |
|---|---|
| Server or NAS management | £95 per server / month |
| Mobile device management (Microsoft Intune) | £8 per device / month |
| Microsoft 365 data backup management | £4 per user / month, plus licence |
| Extended hours cover, 07:00–19:00 Monday–Friday | +15% of the monthly Care fee |
| Additional Microsoft 365 tenant | By quotation |
| Business Central extension & application maintenance | From £500 / month |
Invisible IT support is impossible to judge and easy to cancel. Every GO365 Care client gets a written service report within five working days of month end — so you can see exactly what you paid for, and so you have the evidence when a customer, an insurer or an auditor asks.
Our commitment
Lock-in is most IT providers' retention strategy. It isn't ours. Every Care Plan and every development engagement carries the same five commitments.
The small print, up front
| Initial term | 12 months |
| After the initial term | Continues monthly, with 30 days' written notice from either party |
| Payment | Monthly in advance, by standing order or direct debit |
| Onboarding fee | Invoiced on signature, before work begins |
| Price review | Annually, on the anniversary |
| Device count | Reviewed quarterly |
| Fair use | Included support is remote and sized at an average of 20 minutes per device per month across the estate. Sustained use materially above that triggers a scope and price review — not a refusal to help. |
| Expenses | Travel and out-of-pocket costs recharged at cost |
Out of scope: hardware and its procurement · software licences and subscription fees, including Microsoft · telephony and ISP services · cabling and physical networking · end-user training beyond handover · project work and development · line-of-business applications GO365 does not manage · data recovery from unmanaged or unbacked-up systems · anything outside service hours unless the extended-hours add-on is in place.
Ninety minutes of your time and read-only access, and you get a written report: Secure Score against benchmark, MFA and admin account coverage, patch and end-of-life status, licence waste, external sharing exposure, and your top five risks ranked with what each would cost to fix. No obligation, and the report is yours whether or not you go any further.
Book the health check